ISS Facility Services is a globally operating Danish-owned integrated facility management organisation. Being active in over 45 countries, ISS delivers its services on both local and global level. With over 350,000 employees, the organisation is considered one of the largest facility management companies in the world.
ISS’s organisational strategy
ISS delivers a bundled service provision to its clients. The core services provided in these contracts are predominantly cleaning, food, technical services and workplace solutions. ISS identifies itself as a key account-focused organisation, aiming to create long-term relationships with large key clients. ISS indicates that these key account customers are becoming increasingly willing to bundle their company-wide service solutions. Key account costumers also provide opportunities for ISS employees. Full-time work combined with training, development and career progression. Furthermore, these large clients allow ISS to create more value for shareholders in the form of stronger growth, higher margins and greater free cashflow generation. Finally, key accounts also place a high importance on corporate responsibility which allows ISS to create more value for society through our impact on people, places and planet.
Distinguishing from the competition
The most important reason for customers to partner with ISS are the people, the employees of ISS. ISS cares about their people, so that they, in turn, care about the places they maintain, the people they serve and the planet they seek to protect. ISS invests in training and development for their employees, so that they can come closer to their own career- and life aspirations. For that reason, ISS values characteristics such as self-delivery credentials, taking responsibility and taking ownership for outcomes. In addition, ISS sets high standards for their service delivery and implements intelligent solutions. With the growing use of technology and data, and with its own committed, trained and empowered workforce, ISS can make smarter strategic recommendations.
Servicing international clients
ISS is a country-centric organisation. The vast majority of ISS’s business is organised locally. All business is executed locally, and all employees are hired locally. ‘OneISS’ represents a new approach to establish global connectivity throughout ISS. Core to this program is to globally align ISS’s operating model and organisational structure, while remaining a country-centric organisation. OneISS stands for a Stronger, Simpler and Closer company:
- A stronger company that will enhance capabilities in innovation, best practice and technology – to ensure ISS can design and deliver industry-leading value propositions that support key account customers with tangible business outcomes.
- A simpler company that works more cohesively across group and countries, and is more transparent so that all key account customers benefit.
- A closer company that becomes even closer to ISS customers – supporting them every step of the way so that they can focus on their core business and achieve their purpose.