Provider Performance Score



Location of headquarter:

Issy-les-Moulineaux, France


Sophie Bellon

Global revenue:

€17.4 bn

Revenue in facility services w.r.t. organization’s total revenue:

75% - 100%

Number of employees globally:



Selection of clients: *

Nokia, Sanofi, Johnson & Johnson, Shell

*Organisations mentioned here have not necessarily participated in the survey.

Core competencies

  1. People-oriented
  2. Service-oriented
  3. Innovative
  4. Results-oriented
  5. Teamwork/collaboration
  6. Efficient
  7. Analytical
  8. Involved
  9. Communicative
  10. Decisive

Founded in 1966, in France, Sodexo is one of the major global facility management players with a global workforce of 412,000 employees, serving 100 million consumers each day. Sodexo started to internationalize its operations in the 1970’s, providing its services in a few countries in Europe, Africa and the Middle East. At this day, Sodexo provides on-site services in 55 countries spread over five different continents.

Sodexo’s organisational strategy

Sodexo’s purpose is to create a better everyday for every one to build a better life for all. Operating in 55 countries, Sodexo adapts its integrated offering to local needs while providing consistent, high-quality services around the world. These services create value for clients and improves the daily lives of consumers while meeting its economic, social and environmental commitments.

This ambition corresponds with Sodexo’s global value proposition for its corporate clients, ‘Vital Spaces’. Vital Spaces enables workplace transformation with a people-centric approach. The programme provides corporate clients with flexible solutions to meet the new ways of hybrid and flexible work models. It is centred on user experience, re-imagining space to create agile workplaces, meaningful employee connections and optimised business performance, enabled by Sodexo’s integrated digital platform.

Servicing international clients

Sodexo services its international clients via a wide array of contract types, varying from traditional to vested-oriented contracts. Sodexo does so by working collaboratively with clients to define the most suitable contractual model to meet their needs and requirements. Furthermore, Sodexo is building towards a business with flexible structures to remain agile. This includes more sub-contracting, lighter go-to-market strategies, and optimized cost structures.

Major developments in the international landscape

Sodexo sees the impact of technology, new lifestyles and sustainability trends within all global areas. Sodexo’s clients seek for solutions that respond to these new consumer needs. These clients value digitally-driven, personalized and sustainable solutions. Sodexo focusses on getting closer to clients and consumers through different channels and improving the whole employee experience through its services.


Alignment with the core business
Integration of services
Operational excellence
Innovation and continuous improvement
Reporting and financial management
Relationship and collaboration

Global presence

The visualisation denotes the FM service provider’s global presence based on its revenue realised in the corresponding regions in 2021.

Not active
< 10%
10 – 25%
26 – 50%
> 50%

Cultural model

The culture description of the organisation was created by having the participating provider complete a questionnaire. The culture model used is based on the Organizational Culture Assessment Instrument (OCAI) model of Quinn and Cameron. In this model, a division has been made of four corporate cultures that indicate the way in which an organization works. Read a short explanation per company culture here.

Service categories

Food Services

(e.g. catering, vending, banqueting)
Mostly or always selfprovided

Cleaning Services

(e.g. office cleaning, industrial/cleanroom cleaning, waste management, sanitary supplies)
Mostly or always selfprovided

Hospitality Services

(e.g. reception, contact center, meeting center, hospitality hosts)
Mostly or always selfprovided

Document Management Services

(e.g. (digital) mailroom, archive, in/outbound courier)
Mostly or always selfprovided


(e.g. handyman, building, installation, industrial)
Mostly or always selfprovided


(e.g. physical, ERT)
Mostly or always subcontracted

Facility Management Services

(e.g. operational coordination, service desk, contract management, client management)
Mostly or always selfprovided

Real Estate Services

(e.g. advisory, transaction, project management, workplace management)
Partially selfprovided and partially subcontracted
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